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Returns

You can return any item for a refund within 28 days of receiving your original order.  We'll refund the price you purchased your item at - this includes sale items.

 

Please contact us via email (velocity@befastr.com) confirming your personal information and reasons for your return.  Once authorised, we will then issue you with a returns document that must be included inside the parcel.

Returns are to be made at your own cost to: BEFASTR Ltd Returns, Oakridge Park, Trent Lane, Castle Donington, Derby.  DE74 2PY.  All returned items should be sent in their original condition and packaging including tags.  The goods are your responsibility until they reach our warehouse, so please use a tracked delivery service and ensure it’s packed adequately to avoid damage along the way. All goods will be inspected on return.  We're not responsible for any items that are returned to us by mistake.  If you want these returned to you, we may request that you cover the delivery cost.

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.